The concept of support at G.E.S.
Unlike many other IT services companies, support is especially important to us at G.E.S.
Actually, the way we see things, support is where a partner can offer genuine added value, because it guarantees that clients really do receive ongoing backup.
So the concept of support is a huge one, and has to be tailored to the individual needs of every business and each situation.
Nowadays, we at G.E.S. carry out a lot of support work, often taking a “customised” approach:
- Revente de contrat de support constructeur
- Consolidation de contrats de support
- Gestion de contrats de support avec ajustement annuel
- Tiers-maintenance avec SLAs spécifiques
- le support Helpdesk
- Support téléphonique et système d’astreinte
- Surveillance d’infrastructure (backup, hardware, scripts,…)
- Convention de réparation
- Convention d’envoi de pièces de rechanges
The support should be tailored to IT infrastructure rather than the other way around!